The whole reason
Family
Long dinners, too many chairs pulled up to the table, and the kind of loyalty you never have to explain. Everything else is negotiable — this never is. They're the reason I built a career on steadiness instead of noise.
About me
A career built the same way the shoreline is — patiently, one tide at a time.
I'm Mhy Fox, an operations leader in Las Vegas with more than twenty-five years spent growing organizations in mortgage, fulfillment, and merchant services. I care about clean systems, honest numbers, and the people who make both possible.
My journey
How I got here.
2000
Where it started — people
I began in human resources at MortgageCities, LLC. Payroll, underwriting, processing, hiring — but really, I spent ten years learning how to listen to people and how to help them meet their own goals. Everything I've built since rests on that foundation.
2010
Learning to build
At Prodigy Fulfillment Center I moved into Vice President of Operations, leading national and regional managers and the sales floor. I learned that strategy is only as good as the team executing it — and that a sales strategy built on trust could add $12M in annual revenue.
2013
Growing something lasting
Radiant Merchant Services became home for eleven years. I led operations end to end: long-range planning, product, pricing, merchant relationships, and a 30+ seat call center bringing on 150 new merchants a month. I redesigned the organization to be more responsive and market driven — more productive with leaner costs.
2025
A chapter well closed
Radiant sold in 2025. Watching a company you helped shape reach that milestone is a rare kind of pride. Now I'm looking toward the next shore — a team, a mission, and people worth showing up for.
“The sea does not reward those who are too anxious, too greedy, or too impatient. One must lie empty, open, choiceless as a beach — waiting for a gift from the sea.”
What Drives Me
My journey has one throughline: build things people can trust.
Whatever the title has been, the purpose hasn't moved: help people succeed, and let the results follow. In merchant services that means a small business owner who understands exactly what they're paying and why, a rep who knows someone has their back, and a portfolio that grows because merchants stay — not because we boarded faster.
I started in human resources, moved into operations, and spent eleven years leading a merchant services company end to end. The tools changed — POS platforms, SaaS channels, automation. The commitment didn't. Take care of the people and the process, and the revenue is a consequence rather than a chase.
My player card
How I show up — and how we work best together.
A quick read on my style, values, and what you can expect from me on a team.
Mhy Fox
Senior Vice President, Merchant Services
My strengths
- 1Relationship builder
- 2Operator
- 3Steady in pressure
- 4Coach
- 5Closer
My why
Build teams and merchant relationships that are still standing years after the deal is signed.
My Style
- Lead from the floor, not the corner office.
- Know the numbers before the meeting.
- Decide, then support the decision.
- Work hard, laugh often.
Communication
- Call me. In payments, a phone call beats four emails.
- Direct and warm — I'd rather tell you early than tell you nicely.
- No question about a statement, a rate, or a deal is too small.
What I Value
- Integrity in pricing
- Merchants treated as relationships
- Accountability
- Curiosity
- Loyalty
- Family
- Doing the unglamorous work well
How to Help Me
- Give me the context and the WHY.
- Bring me the bad number early — I don't shoot messengers.
- Tell me your limits before you're past them.
No Patience For
- Hidden fees and statements we can't defend.
- Boarding merchants we know will churn.
- Big egos and individual agendas on a team floor.
Often Misunderstood
- Being direct isn't being cold — it's respect for your time.
- If I'm quiet in a meeting, I'm running the math.
Outside of work
What keeps me grounded.
The things that fill the space between the spreadsheets and the strategy sessions.
Low heat, long table
Cooking
Feeding people is my love language. Weekends belong to the kitchen — something simmering, someone stopping by, nobody in a hurry. Cooking taught me patience long before any boardroom did.
New coastlines
Traveling
New water, new food, new perspective. Every trip resets my scale — problems get right-sized by a horizon that goes uninterrupted. I always come home with one idea worth bringing back.
Quiet mornings
Reading
A book and a slow morning is the best reset I know. Biographies, business, and the occasional novel that keeps me up far too late.
A song for every season
Music
There's a soundtrack for every chapter of this life and I love all of it. Music is my thinking tool — one playlist for building something, one for the long stretch of road.
Popcorn and a good story
Marvel Movies
I love watching Marvel movies. Give me a rainy evening, a full bowl of popcorn, and a hero with a redemption arc and I'm happy. There's something about a team of very different people pulling together at the last minute that feels familiar.
Home tide
My family and my Shiba Inu.
Every career story has a shoreline it keeps returning to. This is mine — the people (and the very opinionated dog) who make the long weeks worth it.
Chief morale officer
My Shiba Inu — Roku Fox
Stubborn, hilarious, deeply loved — and my daily walking partner. Boundaries, consistency, and a total refusal to be micromanaged. There's a leadership framework in there somewhere, and honestly he teaches it better than I do.
“The tide always comes back to the same shore. Mine has a full table and a very opinionated dog waiting on it.”