Journal
Notes from the shore.
Thoughts on leadership and operations, and the cooking, travel, books and music that fill the space between.
Blog posts
Every post, in one place.
Pick a story below and click “Read the post” to open the full write-up.
Browse the archive
In the drafts
- OperationsAutomate the process, protect the person
- LifeMy Shiba Inu is the best manager I've ever had
- LeadershipWhat a 30-seat call center taught me about listening
Stay in touch
Have a story you want me to write about?
Recipes, playlists, travel, or the merchant services questions nobody answers straight — send it my way and it might become the next post.